Welcome to Nabati Originals. We are committed to delivering your fragrances safely and efficiently. Please read our shipping policy carefully before placing an order.

Order Processing

• All orders are processed within 24–48 business hours after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next business day.

• During festivals, sales, or new product launches, processing times may be slightly longer.

Shipping Time

Estimated delivery timelines within India:

• Metro Cities: 2–5 business days

• Other Cities & Towns: 3–7 business days

• Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary depending on courier availability, weather conditions, or unforeseen circumstances.

Shipping Charges

• Free Shipping on orders above ₹999.

• A standard shipping charge may apply to orders below the free shipping threshold. The applicable shipping fee will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a tracking link via email or WhatsApp (where applicable). You can use this link to monitor the delivery status of your package.

Packaging

Every Nabati Originals order is carefully packed using secure and protective packaging to ensure your fragrances arrive safely and in excellent condition.

Delivery Attempts

Our courier partners will make multiple delivery attempts. If a package is returned due to an incorrect address, failed delivery attempts, or refusal to accept the parcel, additional shipping charges may apply for re-dispatch.

Damaged or Incorrect Orders

If you receive a damaged, leaking, or incorrect product, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, kindly provide:

• Your order number

• Clear photographs of the product and packaging

• An unboxing video (recommended)

After verification, we will arrange a suitable replacement or resolution.

Address Changes

Please ensure your shipping address and contact details are correct before placing your order. Once an order has been dispatched, we may not be able to modify the delivery address.

Delays

While we strive to deliver every order on time, Nabati Originals is not responsible for delays caused by courier partners, natural disasters, strikes, government restrictions, or other circumstances beyond our control.

Contact Us

For any shipping-related queries, please contact us:

Email: support@nabatioriginals.com

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Thank you for choosing Nabati Originals.

A brand born in Kuwait, crafted for India.