Return & Refund Policy

At Nabati Originals, customer satisfaction is our priority. Every product is carefully inspected and securely packed before dispatch. Due to the personal nature of fragrance products, please read our return and refund policy carefully before placing an order.

Returns

For hygiene and safety reasons, perfumes, attars, and fragrance products cannot be returned or exchanged once delivered if:

• The product has been opened or used.

• The fragrance does not match your personal preference.

• You ordered the wrong fragrance or variant.

• You changed your mind after receiving the product.

We encourage customers to explore our Discovery Sets before purchasing full-size bottles if they are trying a fragrance for the first time.

Eligible Returns

We will gladly assist you if you receive:

• A damaged or leaking product.

• An incorrect product.

• A product with missing items.

• A product that was damaged during transit.

To be eligible, please contact us within 48 hours of delivery.

How to Report an Issue

Please email us with the following details:

• Order Number

• Full Name

• Clear photographs of the product and packaging

• An unboxing video (strongly recommended)

• A brief description of the issue

Claims submitted without sufficient evidence may take longer to process or may not be eligible for approval.

Refunds

Once your request has been reviewed and approved, we will offer one of the following solutions, depending on the situation:

• Replacement of the product.

• Store credit.

• Refund to the original payment method.

Approved refunds are generally processed within 5–7 business days after confirmation. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

Non-Refundable Situations

Refunds or returns will not be accepted if:

• The product has been opened or used.

• The fragrance does not meet personal expectations.

• The customer selected the wrong fragrance, quantity, or delivery address.

• The package could not be delivered due to an incorrect address or repeated failed delivery attempts.

• Minor packaging variations that do not affect product quality.

Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return or refund-related queries, please contact us:

Email: nabatioriginals@gmail.com

Business Hours: Monday – Saturday, 10:00 AM – 7:00 PM (IST)

Thank you for choosing Nabati Originals.

A brand born in Kuwait, crafted for India.